Multichannel Consumer Behavior: Online and Offline Travel Preparations
by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)
View ArticleDesign Documentaries: Inspiring Design Research Through Documentary Film
by Bas Raijmakers, William W. Gaver and Jon Bishay. Presented at DIS2006 conference in State College, Pennsylvania. (PDF, 3.5 MB)
View ArticlePick n Mix: Consumers combining electronic and conventional service channels
by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB)
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